Returns & Exchanges

At POCOCO, we want you to be completely mesmerized by your galaxy projector. If you are not satisfied with your cosmic experience, you can return your order within 30 days of delivery for a full refund or exchange.

1

Initiate Your Request

Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) and the correct return address.

2

Prepare the Package

Carefully pack your POCOCO projector and all original accessories in the original packaging to ensure the unit is protected during transit.

3

Ship the Item

Affix the provided shipping label or use a trackable shipping service to send the package back to our fulfillment center for inspection.

4

Receive Your Refund

Once our team verifies the condition of the returned item, we will process your refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing